FAQ/Contact • Anna Sayce

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FAQ/Contact

Please check the FAQ below before contacting us – it’s highly likely that I have covered your question below, so you can get your answer right now!

How to contact Anna:

• If your question isn’t answered below and you have a query about my sessions or courses, please email us at anna at annasayce.com and either I or a member of my team will get back to you. You can expect a response within 48 hours.

As for emails about anything else, I welcome messages from readers, but cannot guarantee a personal response because I get a lot of email.

• Do you have a suggestion for a topic you’d like to see covered on this website? Feel free to email and let us know.

• Would you like to suggest a subject for an Intuitive Experiment? You can use the address above to email us.

(Please note: I only run intuitive experiments on people who are or who were once in the public eye. It must also be a person for whom we can verify the information that readers pick up – for example, someone who has written an autobiography. No point running an experiment on a person we can’t find out much about!)

FAQ

 

Courses

I ordered a course and am having issues downloading the file(s). What do I do?
I don’t want to use Paypal or my credit/debit card. Can I pay for one of your courses or sessions by cheque/bank transfer/Western Union instead?
What is your cancellation and refund policy for courses?
Is there a time limit as to when I have to complete your course?
Which currency are your prices in?
Can you teach me in person?
Are your courses suitable for deaf/hard of hearing people?

Sessions

What is the cancellation and refund policy for sessions?
Do you ever do free readings or sessions on a sliding scale?
Is there a time limit as to when I have to have my session?
What is the wait time for a session?
Can you communicate with my deceased relative/loved one for me, or can you teach me how to do this myself?

E-Course and Free Resources

I signed up for the free e-course but did not receive it

Media & Post Requests

Can I advertise on your site?
Can I write a guest article for your blog?
Can I interview you for my blog or radio show?
Can I send you something to review?
Can I publish a sponsored guest article on your blog?

Courses

I ordered a course and am having issues downloading the file(s). What do I do?

Here are some tips to help you download the files:

Make sure that you right-click (or option+click if your computer doesn’t allow you to right-click) on the link you get sent. If you left-click on the file’s link, the file will open in your internet browser which doesn’t always work properly. When you right-click (or option+click) on the file’s link, you’ll be able to choose “Save As,” or “Save File As” from the options menu, then you can save it to your computer and open it once you’ve done that.

If you have tried the above and are still having issues:

• Try clearing your cache, then return to the download link and try again. You can find out how to do this here if you are unsure: How to Clear Your Browser’s Cache – clearing the cache often solves downloading issues.

Still having trouble?

• Try a different internet browser. If you are using Firefox, try Chrome or IE and vice versa. That sometimes solves the issue.

• Make sure you are giving the file enough time to download – some of the audio files are rather large and will take a while to download depending on the speed of your internet connection

• Try downloading the files at different times of day – some people have had issues downloading in the evening (presumably because more people are online at that time.)

If you are still having no joy, please email us at anna at annasayce.com and let us know where the download is getting stuck (any error messages you see etc.) and we will help out.

Please note: as mentioned on the course pages, you will need to download your course materials onto a computer. It is much trickier when you are using a tablet or phone and we are not able to provide support for this. 

I don’t want to use PayPal or my debit/credit card. Can I pay for one of your courses by cheque/bank transfer/Western Union instead?

Sorry – at the moment I only accept payment through PayPal or credit/debit card.

What is your cancellation and refund policy for courses?

The Intuitive Awakening course is non-refundable. Please ensure you definitely want the course when you order because I am not usually able to give a refund if you change your mind at a later date.

Please ensure the level is right for you before you order. Read the course page and the contents of the program carefully. Do get in contact if you need more information – we will be happy to assist. Bear in mind this course has been designed for beginners and starts off fairly basic. If you are advanced it may not be suitable for you.

The Akashic Record Program and The Intuitive Reading Program are also non-refundable courses.

Is there a time limit as to when I have to complete your course?

There are no time limits to starting or finishing my programs.

Which currency are your prices in?

All prices are in US dollars.

Can you teach me in person?

Sorry – I’m not offering any in-person classes at the moment!

Are your courses suitable for deaf/hard of hearing people?

My Akashic Record Reading Program and Intuitive Reading Program both involve audio attunements, which you must do in order to complete these programs, so they are completely unsuitable for deaf people.

Guided audio meditations also form a part of my Intuitive Awakening Course. I have had some deaf people do the program, work around the missed audio, and enjoy it, and I’ve had others who purchased the course and felt short-changed by not being able to do the audio meditations involved. For this reason, I unfortunately cannot fully recommend this course to deaf people either.

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Sessions

What is the cancellation/refund policy for sessions?

If you wish to cancel your session and get a refund, please do so 48 hours before the session is due to begin. It is possible to get a refund within 60 days of purchase. Please note that there is a $10 charge for session refunds. This is to cover our expenses with exchange rates and administration (it gets quite costly converting your fee from USD to NZD and back again for a refund.)

If you need to reschedule your appointment, please let us know 24 hours before your appointment and we can find another time and day.

If you make an appointment and you don’t show up for it, we will wait 15 minutes and thereafter will conclude that you aren’t showing up. We do not refund for missed appointments.

Do you ever do free readings or sessions on a sliding scale?

Sorry – not at this time, due to high demand for full price sessions.

Is there a time limit as to when I have to have my session?

There are no time limits to using your session. Just bear in mind that the wait time for sessions do vary from one week to the next, so the wait time may have changed when you do come to use it.

What is the wait time for a session?

Please see the top of the sessions pages for the current wait time.

Can you communicate with my deceased relative/loved one for me, or can you teach me how to do this myself?

I am not able to help with this. Instead you will need to contact a medium, who specializes in connecting with your deceased loved one.

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E–course & free resources

I signed up for your free intuition e-course but did not receive it

Firstly, make sure to check your spam/junk folder as the e-course can occasionally end up in there.

Secondly, bear in mind that the free e-course comes in several installments over a period of about 14 days – you don’t get it all at once. However, you should get the first email installment fairly quickly. If you didn’t get it, try unsubscribing (using the link at the bottom of the confirmation email) and subscribing again via the home page.

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Requests

Can I advertise on your site?

Thank you for your interest, however I don’t currently accept advertisements on my site.

Can I write a guest article for your blog?

Yes, you can submit your article here.

Can I interview you for my blog or radio show?

Thank you for your interest in interviewing me. I don’t accept many interview requests due to time constraints, but please send your proposal to anna at annasayce.com and I will be in touch. Be sure to mention your audience size in your message.

Can I send you something to review?

I am not currently able to review products or books due to time constraints.

Can I publish a sponsored guest article on your website?

I don’t offer sponsored posts but I do offer guest posts. You can see the submission guidelines and send in a guest article here.
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